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Effective date: 25 September 2026
Knight Medicare (“Knight Medicare”, “we”, “us”, or “our”) operates a mental-health telehealth platform for adults in India. The service facilitates online counselling and related wellbeing services through the Knight Medicare application.
Business name: Knight Medicare. Business address: 626 Dakshindari Road, Shyam Apartment, Laketown, Kolkata 700048. Privacy and support contact: support@knightmedicare.com.
Knight Medicare is intended only for adults aged 18 years or older. By creating an account, you confirm that you meet this age requirement.
Users may create and manage an account, view available counsellors, book counselling sessions, communicate through supported chat/voice/video functions, complete wellbeing and self-assessment activities, track mood where available, access wellbeing resources, and receive service notifications.
Knight Medicare is a technology platform that facilitates counselling and related mental-health services. It is not an emergency or crisis-response service.
Identity and contact information: full name, email address, phone number, date of birth and gender, where collected.
Health and wellbeing information: mood check-ins, self-assessment answers and scores including PHQ-9/GAD-7 where used, counselling-related notes, homework/task progress, and risk-alert information.
Communications: chat messages and conversation history with the counsellor where the feature is used.
Payment information: transaction records, payment confirmations and refund records. Knight Medicare does not store raw card numbers; payment-card/UPI information is handled by the payment processor.
Technical information: device push token, technical/usage information and security/audit logs.
Professional information: for counsellors using the professional side of the service, qualification/registration information and verification documents may be collected.
We use information to create and operate accounts; arrange and deliver counselling services; maintain continuity of service; communicate with users; process and reconcile payments; provide assessments and wellbeing functions; maintain security; investigate misuse; comply with applicable law; and administer the platform.
Because Knight Medicare facilitates mental-health services, it may process sensitive health and counselling information. Such information is used for service delivery and continuity of care.
Knight Medicare may generate an internal risk alert intended to flag information that may require attention by an appropriate human professional. The alert is not an automated diagnosis, does not independently determine treatment, and is not a substitute for professional assessment.
Knight Medicare does not use artificial intelligence within the application to diagnose users, make clinical decisions, or independently determine treatment.
The Knight Medicare application does not integrate with or transmit user or health information to ChatGPT, Perplexity, Claude, or any other artificial-intelligence service.
Knight Medicare personnel may use external AI tools separately for general administrative, research or drafting purposes. Identifiable patient information, confidential therapy conversations and other personal health information must not be entered into consumer AI services as part of that separate activity.
Camera and microphone access is used when a user participates in a live voice or video counselling session. Knight Medicare does not record or store the audio or video of counselling sessions.
The production configuration must remain consistent with this statement, including the configuration of the live-session provider.
Payments are processed through Razorpay or the applicable payment processor used by Knight Medicare. Knight Medicare retains transaction information required for service administration, reconciliation, accounting, refunds and applicable legal requirements.
Payments/fees are non-refundable except where a refund is required by applicable law or expressly approved under Knight Medicare’s applicable service terms.
These providers are used to operate the service. Knight Medicare does not sell users’ personal data.
We use reasonable technical and organisational safeguards designed to protect personal information, including encrypted connections (HTTPS/TLS), access controls, database security controls and audit logging.
Payment-card data is not stored by Knight Medicare. Access to information is limited according to operational requirements. Security and audit logs are retained for three years.
Client and counselling information is retained while the client is receiving services from Knight Medicare, subject to any applicable legal, regulatory, safety, accounting or dispute-resolution requirements.
When the client relationship ends, Knight Medicare intends to destroy the client information it holds and provide the client with the information collected about them, except to the extent that particular information must lawfully be retained. Any legally required retained information will be limited to what is necessary and kept for the applicable period.
Payment and accounting records are retained for as long as required by applicable law and legitimate accounting/business requirements.
Users may request deletion of their account through the in-app account-deletion function and through Knight Medicare’s external deletion page: https://www.knightmedicare.com/delete-account.
When an account is deleted, Knight Medicare will delete or destroy associated personal information that it is not required or permitted to retain. Where information must be retained for legal, accounting, security, fraud-prevention or dispute-resolution purposes, it will be retained only for the applicable period.
Where appropriate, deletion requests will be applied to relevant service providers used to operate the service.
Users may contact Knight Medicare at support@knightmedicare.com to request access to or correction of their account information, ask privacy questions, request deletion, or raise a privacy complaint. We may need to verify the identity of the requester before completing a request.
Knight Medicare is not an emergency service. If you are in immediate danger, experiencing a medical emergency, or believe you may harm yourself or another person, contact local emergency services or an appropriate crisis service immediately. Emergency information displayed by the application is provided for convenience and does not guarantee emergency response.
Counselling services are provided by counsellors engaged by Knight Medicare. Knight Medicare will maintain an appropriate verification process for the qualifications and professional information required for the services it offers.
Professional titles and qualifications displayed in the application will correspond to the practitioner’s actual qualifications and any applicable registration requirements.
Knight Medicare is not intended for persons under 18 years of age. We do not knowingly offer accounts to children under 18.
We may update this Privacy Policy when our services, legal requirements or data practices change. The latest version will be published at the Privacy Policy webpage and will show its effective or last-updated date.
Knight Medicare, 626 Dakshindari Road, Shyam Apartment, Laketown, Kolkata 700048. Privacy and support: support@knightmedicare.com. Website: https://www.knightmedicare.com